5. No hassle, airport transfers
We don’t want you to struggle to find your way around a new city when you first arrive. Come rain or shine, day or night, our staff will be at the airport to collect you. You can’t miss them in their green staff shirts, complete with a sign saying “Projects Abroad”. They’ll be waiting for you at the entrance of arrivals, and may even be mistaken as your overexcited extended family.
“We’ll keep track of your flight and ensure we are there when your flight lands. You’ll even receive a picture of our driver ahead of arrival so you know who to look for.” – Kay Hendricks, Jamaica Country Director.
6. Safe and comfortable accommodations
We want your accommodation to feel like a home away from home; safe, secure, comfortable and relaxed. So our host families and accommodations are chosen by us according to neighbourhood ratings, comfort and friendliness. Although there won’t necessarily be king-sized beds and gourmet meals, you can expect a safe and homely place to sleep in, a full belly every day, and a host family or accommodation staff that really care about your well-being.
7. Full country and project inductions
You don’t need to scour the internet for days on end in order to feel safe during your trip. We’ll provide you with everything you need to know. Our staff will share cultural tips, how to travel around the country safely, what to be aware of when alone, who you can contact in emergencies and more! If there’s anything else you need, they are only a phone call away.
“During induction, coordinators will go through all safety information and procedures, and volunteers will have the opportunity to ask questions. This helps them adjust more quickly to life in South Africa.” – Justine McCarthy, South Africa Country Director
8. Organised transport to and from your placement
For your daily work commute, we have arranged the safest form of transport. In some countries, you’ll use efficient public transport and in others, we will have arranged private vans or tuk-tuks to take you where you need to be. You may even walk or cycle every day if you live close enough. We’ll always go with you on your first day to show you how it works. And, if you still aren’t comfortable commuting alone, we’ll accompany you until you are.
9. 24-hour back-up and support from our staff
Do you think millennials are the only ones attached to their phones? Well, our staff would beat them! No matter what time of the day or week, our staff will be contactable. Whether it’s an emergency, an issue at your placement or you just needing someone to lend an understanding ear, our staff will be there. They really do go above and beyond the call of duty.
“Volunteers are given an emergency contact card during induction that has the contact details of all staff members and local emergency services. Every Friday, all staff, volunteers and host families are informed about which two staff members will be available over the weekend. They’ll always have their phones with them in case of an emergency.” – Justine McCarthy, South Africa Country Director
Your project supervisor will also be your support system during your stay. If you need help with anything, they’ll be there. They know your project, the local area and community well. So while you’re finding your feet, they can organise things quickly and easily and are always happy to do so.
“Our project supervisors always check in on our volunteers, be it a social call or visit or just checking how their work is going. They are always appreciative about the effort we make to ensure their safety. We help manage their expectations, deal with any problems they have and celebrate the positive results they accomplish at their placements.” - Riyaad Herman, Vietnam Project Manager